Shoptics Policies

Who we are		Pricing & Availability
Secure Ordering		Sales Tax
Return Policy		Payment Options
Privacy Policy		International Orders
Order Verification		Export Policy & Restrictions
Different Shipping Address		Shipping Policy
Product and Brand Specific Policies		Government, Military, Law Enforcement and Institutional Orders Policy
Order Status & Tracking		Contact information
Order Cancellation Policy

Secure Ordering

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Product and Brand Specific Policies

Shoptics.com carries a wide variety of product lines. Because of the nature of some of these products, a limited number of items fall under exceptions to our normal shipping, customer verification, returns and export policies and procedures.

The following items have exceptions to our ordering policies:

• Prescription Eyewear Policy
• Military Only Items
• Law Enforcement Only Items
• Meade and Celestron Telescope Policy
• Non-exportable Brands Policy
• Lab Equipment Shipping Policy
• Free Shipping Exceptions Policy

Payment

We accept a wide variety of payment options such as major credit cards, PayPal, checks, Purchase Orders and more. For more information on the forms of payment that we accept, please see our Payment Options Policy page.

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Order Cancellation Policy

If you would like to cancel your order, please see our Order Cancellation Policy page for more information.

Government, Military, Law Enforcement and Institutional Orders Policy

Shoptics.com is proud to offer its wide selection of products for sale to Government, Military and Institutions. We make the purchase process easy and painless and go the extra step to make sure your organization is completely satisfied. We offer volume discounts to qualified organizations.

Shoptics.com is an authorized CCR Supplier to the United States Government, an active Department of Defense Vendor with Dun & Bradstreet number 118517445. We accept Government and Institutional purchase orders and are capable of processing various bids and RFQ requests. For more information on your specific type of organization and our RFQ Process, please see our Government, Military and Institutional Orders Policy Page. (back to top)

Sales Tax
In most instances, we do NOT charge Sales tax UNLESS your order is shipped to an address within the state of Illinois. Illinois State law requires that we charge sales tax on the full amount of the order, not including shipping, if shipped within the state of Illinois. Because we are located in Northbrook, IL (located in Cook County), all shipments to Illinois addresses are charged at that local rate of 9.75%. No sales tax is charged when buying gift certificates. However, purchases paid for with OpticsPlanet gift certificates, will be charged sales tax if shipped to addresses within the state of Illinois.

In some cases, which vary from state to state, we may be required to charge you sales tax when items are shipped directly from the manufacturer. For example, Large Aperture Telescopes (10” and up) such as the Meade LXD 75 telescope or some Celestron Telescopes may be shipped directly from their respective factories in California. Orders for these items with a Ship-to address located in California will be charged the California rate for sales tax.

In the event that sales tax has to be added to your order, we will notify you immediately with the exact tax amount BEFORE we charge your credit card and have your order shipped.

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Privacy Policy and Credit Reporting  

Shoptics.com respects consumer privacy and works to safeguard your personal information, while complying with all International and United States Federal and State laws and regulations. We are dedicated to providing you with the superior customer experience that you know and expect from Shoptics.com. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner. For additional details, please see our full Privacy Policy.

Pricing and Availability Policy
Pricing and availability are subject to change without notice. Shoptics.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Further, Shoptics.com reserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed and Shoptics.com is not responsible for any errors, omissions, or inaccuracies contained therein.  Customers outside of the United States, please see our International policy for more details on payment and pricing info.
Best Deal Guarantee Policy
Shoptics.com is committed to giving you the best possible price and service. We are trying hard to offer the lowest prices and be the most knowledgeable internet retailer for the products we sell. Unlike many other Internet companies, we stock most of our items in our warehouse, provide a toll-free phone number, email, online chat support options, free standard shipping option*, careful packaging, secure online shopping, liberal return policy, and much more! Our success is the result of our deep knowledge, our complete service, and our dedication to our customers, and they have rewarded us with their business and keep coming back. Certainly the best service is important, but we understand, also that price is part of the package. We offer free ground shipping and our prices are generally 10-25% lower than other optics retailers, for the exact same products and quality, however we cannot guarantee that we will match or beat any price out there - we want to stay in business for years to come and maintain our high level of customer service. We are, however, committed to your satisfaction and we will try our best to give you the best price and exceptional service  We do want to know if you found a better "as shipped price" at another Authorized US Dealer - we will try to meet or beat that price. Email us Sales@Shoptics.com or call us toll-free  (800) 504-5897 with details on the item and competitor's price. (back to top)

Order Verification and Advisories
You will receive email verifications at each stage of the order process, i.e.

• Receipt of Order;
• Order Shipment;
• Advice of delay and estimated delivery time for special or out-of-stock items (most of our products are in stock and ship next business day!);
• Feedback request after you have "lived" with your purchase.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Shoptics.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed by credit card are subject to address verification by our credit and fraud avoidance department, and this may delay the processing of your order. This is all done to protect you. We cannot be held responsible if your order is delayed for any of these or other reasons. If you have any questions about your order, we are glad to answer any questions you might have - feel free to email us at Care@Shoptics.com or call us at (800) 504-5897.
When an order needs to be shipped to an address different from the billing address or when an international credit card is used, we might need to obtain your authorization. If you want us to ship your order to an address different from your billing address, we may ask you to pay with your American Express Card to simplify the authorization procedure or to call your credit card issuing bank and add the ship to address as an "authorized alternate shipping address" or to complete our credit card authorization form. (back to top)

International Orders

Shoptics has thousands of satisfied customers from around the world. We specialize in shipping internationally and endeavor to make the process as simple as possible for our customers.

Shipping: We ship most of our products worldwide (please refer to our Shipping Policy and  Export Policy and Export Restrictions Page for more information).  Shipping charges are automatically calculated during checkout when you enter your address.   For shipments outside of the US, shipping charges cannot be $0 in the cart if you select a valid shipping method for your country (see details on intl. shipping here). Please ignore the "Freight" option, it is not a free shipping option as it is used for price quotes on large volume orders.

Currently there are certain counties that we cannot ship to via USPS because of insurance reasons. To see complete list, click here. However, we can ship UPS Worldwide Express or UPS Worldwide Expedited, much faster services.

Fees, Taxes, and Restrictions:  Please keep in mind that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items received from the US. These charges do not originate from our company nor do we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs agent to determine the rate for the products you would like to purchase.  For our Canadian customers, please see UPS Rates for Customs Clearance into Canada.  It is often less expensive to select one of the USPS Express Mail International or USPS Priority Mail International shipping methods that we provide to reduce the brokerage fees. To avoid a delay in receiving your product from customs, be sure that you provide us with a phone number where you can be reached when your product arrives.

Shoptics is unable to take responsibility for knowing the local customs duties and import policies for every country we ship to.

Order Verification: The security of our customers’ information is important to us.  We reserve the right to verify all order details prior to order processing.  This includes the use of third party data resources as well as our own internal security, information and verification procedures.   

Pricing: All prices on our site are in US dollars.  If you are a non-US customer, your credit card company will normally convert your order total from US dollars to your local currency.  We do not have control over the exchange rate, but you can get an idea of what it might be by checking this site http://www.xe.com.

Returns: Shoptics.com allows returns on international order within 30 days of receipt for an exchange or refund. All exchanges and returns require the completion of a Return Merchandise Authorization (RMA) form that is only active for 10 days from the date of submission. Please note that Shoptics.com is not responsible for any shipping charges incurred in returning the merchandise to us or for any shipping charges associated with your new order. For more information, please review our Return and Exchange Instructions.

Please be sure verify all details including your Ship to Address and preferred shipping method before placing your order so that your order can be processed quickly and efficiently. If you have any questions, don't hesitate to ask one of our knowledgeable Customer Service Representatives.(back to top)

Shipping Policy

Shoptics.com provides FREE UPS Ground shipping to the contiguous 48 states on most orders over $29.95. Shoptics.com also proudly offers FREE USPS Priority Mail shipping to all U.S. Military APO/FPO/DPO addresses on most orders over $29.95. For your convenience, most orders under $29.95 within the contiguous 48 states are charged a flat $6.99 UPS shipping fee for UPS Ground service or the applicable USPS charge as calculated by our website.

Competitive shipping rates apply on all shipments to Alaska, Hawaii and U.S. Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands and U.S. Minor Outlying Islands). Please refer to the Shipping How to Guide for further details. To receive an exact shipping cost for orders not qualifying for free shipping, please use the online shipping calculator.

Most in-stock items ship within 1-2 business days from our Northbrook, Illinois warehouse. An email notification is automatically sent upon shipment allowing you to track your package and to determine an estimated time of arrival.

For more information on orders to U.S. Military addresses, please review our page about APO/FPO/DPO Shipping and Export Restrictions.

For more information on international shipping, please review our International Orders Policy.

For more specific information on our shipping policies, please review our Shipping Policy Information Page.

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Return Policy

We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for an exchange or full refund. After 30 days from the date of receipt, please contact the manufacturer for possible repair or replacement.

Please be aware that all returns are subject to Shoptics.com's Return Conditions. Items must be returned in NEW condition (i.e., not used, opened, broken or tested), in the original manufacturer's packaging and with all original contents included. For defective items, please review our Defective and Wrong Item Policy.

We do not charge any restocking fees for returned goods meeting the terms of our Return Policy. For a full list of exceptions, please review our Return Policy Exceptions.

All exchanges and returns require the completion of a Return Merchandise Authorization (RMA) form . Once completed, please return the merchandise immediately as the RMA number is only active for 10 days from the date of submission. For more information, please review our Return and Exchange Instructions.

We highly recommend insuring goods for their full value and safely wrapping items to prevent shipping damage. Charges associated with returning items are the responsibility of the customer unless the item arrived defective, incorrect or broken. For orders damaged in transit, please contact us or review our Shipping Policy for more information.

Please read our Return Policy Information Page for more specific information on the return policies and feel free to contact us if there are any questions.

Shoptics.com
3150  Commercial Ave
Northbrook, IL 60062

Toll-Free Phone: (800) 504-5817
Intl. Calls. (847) 513-6207
Fax:   (847) 919-3020
Email: Sales@shoptics.com

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Shoptics Policies