Shoptics Policies

Who we are		Pricing & Availability
Secure Ordering		Sales Tax
Return Policy		Payment Options
Privacy Policy		International Orders
Order Verification		Export Policy & Restrictions
Different Shipping Address		Shipping Policy
Product and Brand Specific Policies		Government, Military, Law Enforcement and Institutional Orders Policy
Order Status & Tracking		Contact information
Order Cancellation Policy

Secure Ordering

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Product and Brand Specific Policies

Shoptics.com carries a wide variety of product lines. Because of the nature of some of these products, a limited number of items fall under exceptions to our normal shipping, customer verification, returns and export policies and procedures.

The following items have exceptions to our ordering policies:

• Prescription Eyewear Policy
• Military Only Items
• Law Enforcement Only Items
• Meade and Celestron Telescope Policy
• Non-exportable Brands Policy
• Lab Equipment Shipping Policy
• Free Shipping Exceptions Policy

Payment

We accept a wide variety of payment options such as major credit cards, PayPal, checks, Purchase Orders and more. For more information on the forms of payment that we accept, please see our Payment Options Policy page.

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Order Cancellation Policy

If you would like to cancel your order, please see our Order Cancellation Policy page for more information.

Government, Military, Law Enforcement and Institutional Orders Policy

Shoptics.com is proud to offer its wide selection of products for sale to Government, Military and Institutions. We make the purchase process easy and painless and go the extra step to make sure your organization is completely satisfied. We offer volume discounts to qualified organizations.

Shoptics.com is an authorized CCR Supplier to the United States Government, an active Department of Defense Vendor with Dun & Bradstreet number 118517445. We accept Government and Institutional purchase orders and are capable of processing various bids and RFQ requests. For more information on your specific type of organization and our RFQ Process, please see our Government, Military and Institutional Orders Policy Page. (back to top)

Sales Tax
In most instances, we do NOT charge Sales tax UNLESS your order is shipped to an address within the state of Illinois. Illinois State law requires that we charge sales tax on the full amount of the order, not including shipping, if shipped within the state of Illinois. Because we are located in Northbrook, IL (located in Cook County), all shipments to Illinois addresses are charged at that local rate of 9.75%. No sales tax is charged when buying gift certificates. However, purchases paid for with OpticsPlanet gift certificates, will be charged sales tax if shipped to addresses within the state of Illinois.

In some cases, which vary from state to state, we may be required to charge you sales tax when items are shipped directly from the manufacturer. For example, Large Aperture Telescopes (10” and up) such as the Meade LXD 75 telescope or some Celestron Telescopes may be shipped directly from their respective factories in California. Orders for these items with a Ship-to address located in California will be charged the California rate for sales tax.

In the event that sales tax has to be added to your order, we will notify you immediately with the exact tax amount BEFORE we charge your credit card and have your order shipped.

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Privacy Policy and Credit Reporting  
General Policy - Shoptics.com protects the privacy of its customers. We share only that data necessary for validation of credit transactions, verification of identity, shipping and billing addresses and obtainment of payment.
Database - We currently maintain a mailing list for our monthly newsletters. Remove instructions are available in each newsletter.
Implied Consent - Customers doing business with Shoptics.com, give implied consent to implementation of these policies, as set forth below.
Personal data - Shoptics.com does not share individually identifiable personal data obtained through the order process, other than credit experience, with any other entity.
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Pricing and Availability Policy
Pricing and availability are subject to change without notice. Shoptics.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and Shoptics.com is not responsible for any errors contained therein.  Customers outside of the United States, please see our International policy for more details on payment and pricing info.
Best Deal Guarantee Policy
Shoptics.com is committed to giving you the best possible price and service. We are trying hard to offer the lowest prices and be the most knowledgeable internet retailer for the products we sell. Unlike many other Internet companies, we stock most of our items in our warehouse, provide a toll-free phone number, email, online chat support options, free standard shipping option*, careful packaging, secure online shopping, liberal return policy, and much more! Our success is the result of our deep knowledge, our complete service, and our dedication to our customers, and they have rewarded us with their business and keep coming back. Certainly the best service is important, but we understand, also that price is part of the package. We offer free ground shipping and our prices are generally 10-25% lower than other optics retailers, for the exact same products and quality, however we cannot guarantee that we will match or beat any price out there - we want to stay in business for years to come and maintain our high level of customer service. We are, however, committed to your satisfaction and we will try our best to give you the best price and exceptional service  We do want to know if you found a better "as shipped price" at another Authorized US Dealer - we will try to meet or beat that price. Email us Sales@Shoptics.com or call us toll-free  (800) 504-5897 with details on the item and competitor's price. (back to top)

Order Verification and Advisories
You will receive email verifications at each stage of the order process, i.e.

• Receipt of Order;
• Order Shipment;
• Advice of delay and estimated delivery time for special or out-of-stock items (most of our products are in stock and ship next business day!);
• Feedback request after you have "lived" with your purchase.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Shoptics.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed by credit card are subject to address verification by our credit and fraud avoidance department, and this may delay the processing of your order. This is all done to protect you. We cannot be held responsible if your order is delayed for any of these or other reasons. If you have any questions about your order, we are glad to answer any questions you might have - feel free to email us at Care@Shoptics.com or call us at (800) 504-5897.
When an order needs to be shipped to an address different from the billing address or when an international credit card is used, we might need to obtain your authorization. If you want us to ship your order to an address different from your billing address, we may ask you to pay with your American Express Card to simplify the authorization procedure or to call your credit card issuing bank and add the ship to address as an "authorized alternate shipping address" or to complete our credit card authorization form. (back to top)

International Orders

Shoptics has thousands of satisfied customers from around the world. We specialize in shipping internationally and endeavor to make the process as simple as possible for our customers.

Shipping: We ship most of our products worldwide (please refer to our Shipping Policy and  Export Policy and Export Restrictions Page for more information).  Shipping charges are automatically calculated during checkout when you enter your address.   For shipments outside of the US, shipping charges cannot be $0 in the cart if you select a valid shipping method for your country (see details on intl. shipping here). Please ignore the "Freight" option, it is not a free shipping option as it is used for price quotes on large volume orders.

Currently there are certain counties that we cannot ship to via USPS because of insurance reasons. To see complete list, click here. However, we can ship UPS Worldwide Express or UPS Worldwide Expedited, much faster services.

Fees, Taxes, and Restrictions:  Please keep in mind that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items received from the US. These charges do not originate from our company nor do we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs agent to determine the rate for the products you would like to purchase.  For our Canadian customers, please see UPS Rates for Customs Clearance into Canada.  It is often less expensive to select one of the USPS Express Mail International or USPS Priority Mail International shipping methods that we provide to reduce the brokerage fees. To avoid a delay in receiving your product from customs, be sure that you provide us with a phone number where you can be reached when your product arrives.

Shoptics is unable to take responsibility for knowing the local customs duties and import policies for every country we ship to.

Order Verification: The security of our customers’ information is important to us.  We reserve the right to verify all order details prior to order processing.  This includes the use of third party data resources as well as our own internal security, information and verification procedures.   

Pricing: All prices on our site are in US dollars.  If you are a non-US customer, your credit card company will normally convert your order total from US dollars to your local currency.  We do not have control over the exchange rate, but you can get an idea of what it might be by checking this site http://www.xe.com.

Returns: Shoptics accepts requests for international exchanges. Requests must be received by Shoptics.com within 10 days of receipt of the product. However, at this time, we are unable to accept returns internationally. Please see our full Return Policy for complete details on returns and exchanges for international orders.

Please be sure verify all details including your Ship to Address and preferred shipping method before placing your order so that your order can be processed quickly and efficiently. If you have any questions, don't hesitate to ask one of our knowledgeable Customer Service Representatives.(back to top)

Shipping Policy
Shoptics.com  provides FREE UPS GROUND Shipping to the lower 48 U.S. States and FREE USPS Priority Mail Shipping to all U.S. Military APO/FPO/AAO/AEO on most orders over $29.95. We offer a variety of expedited shipping options in addition to our regular shipping methods.

Most in-stock items ship within 1-2 business days from our Chicago, Illinois based warehouse, for more information on specific transit times, see here. We also charge competitive shipping rates on all shipments to Alaska, Hawaii and U.S. Territories.

If you have questions about how to enter U.S. Territory, U.S. military or foreign addresses correctly when ordering online, check out our simple Shipping How To Guide. You can find the exact shipping cost before you need to enter your payment info by entering your Ship To Address information in our easy to use shopping cart.

Return Policy
Your satisfaction is always our top priority and we pride ourselves in our hassle free Return and Exchange Policy.  We work with our vendor partners to guarantee the quality of the products that we offer and we want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange or a return to ensure your complete satisfaction.  Please note that all returns require a Return Merchandise Authorization (RMA) Number, which can be easily obtained online.

You can return purchased items within 30 days of receipt for an exchange or full refund (less shipping charges) subject to our Return Conditions. Items that are not defective must be returned in NEW (unopened, unused, untested, and resalable) condition, in the original manufacturer packaging, with all the original contents included. There are usually no restocking fees for the return of items meeting the above mentioned conditions providing they are returned within 30 days of receipt and they do not fall under our Return Policy Exceptions and our Return and Exchange Instructions are correctly followed. Please be advised that we do reserve the right to charge a restocking fee under certain circumstances.

For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.  All charges related to the return of items to OpticsPlanet, Inc. are the responsibility of the customer unless the item was defective or damaged in transit (for more information on damaged items, please see our Shipping Policy), you received the wrong item, or where the fee is prohibited by law.  

If your order was lost or damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through our loss and damage investigation procedure. For more information on our shipping damage policy, please see our Shipping Policy.

Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with their warranty terms after our 30 day return window.

Our Return and Exchange Process is very simple, for more information please read our Return and Exchange Instructions.

Please see our detailed Return Policy for more information.

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We are here to help you! If you would like to contact us

Shoptics.com
3150  Commercial Ave
Northbrook, IL 60062

Toll-Free Phone: (800) 504-5817
Intl. Calls. (847) 513-6207
Fax:   (847) 919-3020
Email: Sales@shoptics.com

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Shoptics Policies