Order Cancellation Policy

How do I cancel my order?
Why was my order cancelled without me requesting it?
Are there any circumstances where an order cannot be cancelled?
What happens if my order has been shipped?

How do I cancel my order?

If you wish to cancel your order, please contact us immediately. You can contact us by e-mail or by phone, referencing the order in question. We recommend calling us right away to cancel an order. We can cancel most orders up until it has been processed prior to shipping. Our usual processing time for most in stock items may only be a few hours, so the sooner you contact us, the more likely we’ll be able to cancel the order before it ships to you.

Please note: We will e-mail you a confirmation that your order has been cancelled or we will verbally confirm the cancellation in the case of a phone cancellation. If you do not get this confirmation, your order may still be processed.

Why was my order cancelled without me requesting it?

There are certain conditions under which we reserve the right to cancel an order. You will be notified via e-mail if your order has been cancelled and we will offer alternative options, if those options are possible.

Conditions when your order may be cancelled:

• If there are export control issues, i.e. the item you are ordering cannot be shipped to your country due to US Government Regulations or our own Export Control Policies
• We have requested additional information from you that was needed to process the order which was not provided
• Item has been discontinued and is no longer available
• In rare cases when an item is not available through the manufacturer or our network of distributors
• A pricing mistake occurred on our website and we are unable to honor the erroneous price
• You paid with Paypal and  your address is not verified for International Ordering
• You paid with Paypal and don’t have a Paypal Confirmed Address for US Domestic Shipping

Are there any circumstances where an order cannot be cancelled?

If your order was for a custom or personalized item such as an Eyewear Prescription or a Custom Rifle scope, the order cannot be cancelled unless it falls under exceptions such as those mentioned above.

Please see our Eyewear Prescription and Custom Rifle Scope Policies for more detailed information.

What happens if my order has been shipped?

If it is too late to cancel your order, you can always wait for delivery and return the item following our return procedures (unopened and unused) to us immediately for a refund. Please note that you will be responsible for return shipping charges. Please see our Return Policy for more information.

Order Cancellation Policy